Answer by Matt McCoy:
Back in 2008, my MacBook Pro hard drive stopped working. I was in the middle of my final senior project at the University of Cincinnati (Electronic Media) and needed to turn it in a week later. I went to the Apple store in hopes that they could recover the data on my hard drive. Instead, they put a brand new hard drive in it. When I came to pick it up, they wouldn't give me back my old hard drive (with the data on it). They said they already shipped it back to the manufacturer and don't let customers keep old parts.
But I didn't care about a new hard drive, I only cared about the old hard drive because I wanted to try to recover the data from it. They said sorry.
I went home and emailed Steve Jobs … just guessing his email address: steve(at)apple, jobs(at)apple, jobs.steve(at)apple,tc. etc.
Basically begging for his help and sharing my story.
The next day I got a call from Palo Alto.
Caller: "Hey Matt. This is Steve Jobs. I just wanted to let you know that I got your email and we are going to do everything we can to recover your missing hard drive.
Me: "Whoa… thank you!"
Caller: "I'm going to pass you on to my assistant, and he's going to take care of you from here. We'll get you taken care of. Hold."
Then the call was transferred to a guy named "Tim". I'm still not sure what Tim's last name was… is it even possible that it was Tim Cook? I don't know what Tim's history is at Apple.
Anyways, within about 4 days my original hard-drive showed up on my doorstep, along with the data recovered on a new hard drive and a brand new iPod.